At Soft Living we work to ensure that your order arrives safely and within the estimated delivery timeframe.

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Order Processing

Orders are generally processed within 24 hours after payment has been confirmed.

Once processed, your order will be shipped to the address provided at checkout.

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Delivery Time

The estimated delivery time is approximately 7–15 days after processing.

Delivery times may vary depending on the destination, carrier, product availability, holidays, weather conditions, and other factors beyond our reasonable control.

Important: The shipping timeframe displayed at checkout or on the product page should always reflect the most current estimated delivery timeframe applicable to the order.

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Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Please note that tracking information may take several days to become available or show updates.

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Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, please contact us to discuss the available options.

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Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at

softlivingcontact@gmail.com so we can review the situation and help determine an appropriate solution.

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Taxes and Fees

Depending on the delivery location, additional taxes, duties, or fees may apply. When applicable, these charges are the customer's responsibility unless otherwise stated at checkout.