We want you to be satisfied with your purchase. If there is a problem with your order, please contact us before initiating a return.

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Damaged or Defective Products

If your product arrives damaged, defective, or different from what was advertised, please contact us within 7 days of delivery.

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Please email softlivingcontact@gmail.com and include:

• Your order number;

• A description of the issue;

• Photos or videos showing the product and the problem.

 

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

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Returns for Change of Mind

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We accept return requests within 7 days of delivery, provided that the product is in acceptable condition, has not been improperly used, and, when applicable, is returned in its original packaging.

The customer is responsible for return shipping costs unless the product is defective, damaged, or the wrong item was sent.

 

Non-Returnable Items

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Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific restrictions. When applicable, this information will be stated on the product page.

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Refunds

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Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

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Delayed or Undelivered Orders

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If there is a significant shipping delay or we are unable to ship your order within the stated timeframe, we will contact you regarding the available options, which may include cancellation and a refund when applicable.

To request a return or refund:

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Email: softlivingcontact@gmail.com